Welcome to Cruise Quality Consult

 

 

 

 

 

 

 

 

 

 

 

 

 

 

QUALITY on Cruise Vessels
                 - in the 
Hotel Operation

                 - in the Ship Operation      

 

 

My main focus and expertise after 24 years in this business, is in the cruise and shipping industry of oceangoing and river cruise vessels.

 

  • Owners Representative / Project Manager new building and revitalization - pre opening periods on cruise ships and in Hotel / specialized on PASSENGER Suites/Cabins and Interior Areas. Up to 1700Cabins per Ship using LEAN Principles. (LEAN SHIPBUILDING, LEAN SHIP REVITE) & 4239 Suites and Cabins on Harmony of the Seas New build 2015-2016
  • Set up of Ship Quality manuals and hotel operation manuals
  • ISM Manuals
  • Set up of Standard Operating Procedures (SOP `s)
  • Quality control of Hotel operation (hotel, service and/or employee's quality)
  • Quality control of Ship operation (Safety Quality)
  • ISM Audit preparation for all departments aboard
  • ISM Audit preparation and training for crew members
  • Ghostshopper / Test buyer / Mystery checks / Cruisecheck
  • Process optimization in Hotel operations and Ship operations
  • Restructuring of process and course of action  
  • Interims Hotelmanager / Hotel manager Vacation replacement
  • References:
  • Harmony of the Seas Superintendent Interior /Staterooms 4239 Cabins, Suites & Loft Suites, various Public Areas, Softgoods, Signage etc. 2015-2016
  • CEL/Summit Luminae (SUITE) Dining incl.FDs 2015
  • CEL/Silhouette Luminae (SUITE) Dining 2015
  • Voyager of the Seas Passenger Staterooms / Casino 2014
  • Adventure of the Seas Passenger Staterooms 2014
  • Navigator of the Seas Passenger Staterooms 2014
  • Vision of the Seas Passenger Staterooms 2013
  • CEL/Constellation Passenger Staterooms / TV conversion 2013
  • Legend of the Seas Passenger Staterooms & 137 New Balconies 2013
  • Enchantment of the Seas Passenger Staterooms & Balcony door works 2012
  • Grandeur of the Seas Passenger Staterooms 2012
  • Rhapsody of the Seas Passenger Staterooms 2012
  • CEL/Summit Passenger Staterooms 2012
  • CEL/Infinity Passenger Staterooms 2011
  • Mein Schiff 2 Quality Manager / Project Manager Crew Cabins 2011
  • Mein Schiff 1 SQM Implementation 2009
  • A-Rosa Bella / A-Rosa Donna Owners Acceptance Inspections, Asst. Hoteldirector / Setup and implementation of Hotel Manuals /Accommodation Crew Pax etc.