Quality is there if you do not notice, but miss her if she is not there.
If you do not always do better ... your competitor will do it!
It requires special leadership skills and courage to admit that "we must improve quality".
There is a vast difference between 'cheap' and 'valuable'. Knowing whats most important for the customer is crucial.
You have to know the cost of poor quality.
It is always cheaper to make things right the first time.
The obligation of a company's quality, makes people feel proud to work there.
(Most quotations which do not mention the Author are from the Book "Qualität Zitate & Aphorismen" KÖWI)